Member Best Practices
Request face masks for your employees for free from USDA HERE.
MORE INFORMATION including versions in Spanish, simplified Chinese and Korean.
FEMA has published a new document: Coronavirus (COVID-19) Pandemic: Addressing PPE Needs in Non-Healthcare Setting. The guidance summarizes how organizations should consider and manage their personal protective equipment (PPE) needs while ensuring the protection of workers during the coronavirus (COVID-19) pandemic response. Click here.
The following is a list of best practices compiled by NGA. Remember, communication with your customers and employees is paramount.
- Communicate with your customers the steps your business is taking to protect against COVID-19
- Ask customers to implement social distancing (six feet per person) while standing in checkout lines
- Educate employees and customers on CDC-recommended hygiene procedures
- Institute additional mandatory cleaning or sanitizing schedules and directions around stores
- Increase or add hand sanitizing stations around your stores for customers and employees
- Assign employees to regularly sanitize shopping carts and other high-traffic or high-touch areas
- Require any employees who have flu-like symptoms to stay home
- Consider instituting purchasing limits on high demand items and household staples (toilet paper, hand sanitizer, cleaning products)
- Stay in communication with local and state health officials and make sure your company is receiving regular updates
- Consider changing regular store hours to encourage grocery shopping at lower traffic times
- Consider scheduling specific hours of operation for vulnerable populations to shop without other customers
- Expand remote shopping options if available (click-and-collect, delivery, pick-up, shop-by-phone)
- Consider temporarily closing salad bars, buffets, and other ready-to-eat or sample offerings in stores
- Update and communicate your sick leave and paid-time-off policies to your employees regarding COVID-19
- Identify hard-to-cover positions and implement cross-training to prepare for coverage issues
This is not an exhaustive list, only recommendations for your consideration.