Member Best Practices

USDA Face Mask Request Form

Request face masks for your employees for free from USDA HERE.

Retail Best Practices Infographic 

MORE INFORMATION including versions in Spanish, simplified Chinese and Korean.

FEMA has published a new document: Coronavirus (COVID-19) Pandemic: Addressing PPE Needs in Non-Healthcare Setting. The guidance summarizes how organizations should consider and manage their personal protective equipment (PPE) needs while ensuring the protection of workers during the coronavirus (COVID-19) pandemic response. Click here.

The following is a list of best practices compiled by NGA. Remember, communication with your customers and employees is paramount.

  • Communicate with your customers the steps your business is taking to protect against COVID-19
  • Ask customers to implement social distancing (six feet per person) while standing in checkout lines
  • Educate employees and customers on CDC-recommended hygiene procedures
  • Institute additional mandatory cleaning or sanitizing schedules and directions around stores
  • Increase or add hand sanitizing stations around your stores for customers and employees
  • Assign employees to regularly sanitize shopping carts and other high-traffic or high-touch areas
  • Require any employees who have flu-like symptoms to stay home
  • Consider instituting purchasing limits on high demand items and household staples (toilet paper, hand sanitizer, cleaning products)
  • Stay in communication with local and state health officials and make sure your company is receiving regular updates
  • Consider changing regular store hours to encourage grocery shopping at lower traffic times
  • Consider scheduling specific hours of operation for vulnerable populations to shop without other customers
  • Expand remote shopping options if available (click-and-collect, delivery, pick-up, shop-by-phone)
  • Consider temporarily closing salad bars, buffets, and other ready-to-eat or sample offerings in stores
  • Update and communicate your sick leave and paid-time-off policies to your employees regarding COVID-19
  • Identify hard-to-cover positions and implement cross-training to prepare for coverage issues

This is not an exhaustive list, only recommendations for your consideration.