NOTICE: Sessions 3 & 4 Rescheduled Due to COVID-19

Session 3: Has been rescheduled for Thursday, September 10, 2020.

Session 4: Has been rescheduled for Thursday, October 8, 2020.


IGIA Gears up for 2020 Leadership Institute

An exclusive group of industry leaders of all ages is about to embark upon an incredible journey to improve their leadership abilities during the 2020 IGIA Leadership Institute.

Beginning in January, this year’s leadership class will examine what it means to be a leader today, learn how to effectively manage multiple generations in the workforce, use the media to promote their brands and build credibility, improve their public speaking and much more.

The 2020 IGIA Leadership Institute is designed to help develop current and future industry leaders by providing the education and training essentials participants will need to lead our industry in the future. By keeping the class size small, graduates are sure to receive the intensive, one-on-one interaction with presenters that will help them gain and retain an entire new skillset.

Sponsored by SHAZAM, this year’s Leadership Institute consists of four one-day sessions delivering an outstanding lineup of topics and presenters.


Session 1: Thursday, Jan. 30, 2020

  • 8:30 – 8:45 a.m.             Welcome/Introductions
  • 8:45 – 9:15 a.m.             Dan Kramer, SHAZAM Network (IGIA Leadership Institute Sponsor)
  • 9:15 – 10:15 a.m.          How Do You Want to Be Remembered by Kent Stock

People who witnessed this true story still can't believe what happened. It was so inspiring that Hollywood came calling and retold the story of a small school's baseball team in the motion picture, "The Final Season." It's about faith being tested and affirmed; it rings with the truth that if you never give up, incredible things can happen. Kent's story is much more than baseball. It's about how you live your life on a daily basis and making a huge impact on the lives of others.

  • 10:15 – 10:30 a.m.           Break
  • 10:30 a.m. – 12:30 p.m.  Leading Forward by Celina Peerman

Today’s organizations must respond to dramatic shifting forces and clear a path forward that serves all constituencies. This session will focus on key competencies that leaders need to shape and lead for results. Discussion and activities will cover the leader’s influence and the critical need to problem-solve and innovate in complex changing environments as well as identifying strategic perspectives critical for performance and strengthening relationships.

  • 12:30 – 1 p.m. | Lunch Break (Boxed lunches provided)
  • 1 – 3:30 p.m. | Building Stronger Teams with Emotional Intelligence by Celina Peerman

Emotional Intelligence (EQ) is one of the most significant professional development topics in organizations today. The tide of constant change means increased attention must be given to continuous learning designed to build strong teams and improve professional interactions with team members and customers. During this session, participants will practice specific skills to adapt quickly to changing situations, choose the best response in demanding situations and communicate critical information through teams.

Session 2: Thursday, Feb. 27, 2020

Legislative Landscape | IMTA’s Conference Center, 717 East Court Ave, Des Moines

  • 8:30 – 8:45 a.m. | Welcome
  • 8:45 – 9:15 a.m. | Legislative Speaker (TBA)
  • 9:15 – 9:45 a.m. | IGIA Overview (Highlighting Government Relations and Member Benefits) by Michelle Hurd, IGIA President
  • 9:45 – 10 a.m. | Break
  • 10 – 11:30 a.m. | Government Relations Industry Panel (Includes Q&A Session)
  • 11:30 a.m. – 12 p.m. | Lunch (Boxed lunches provided)
  • 12 – 12: 15 p.m. | Travel to Capitol
  • 12:15 – 1:30 p.m. | Capitol Tour
  • 1:30 – 3 p.m. | Legislative Leader Meetings
  • 3 p.m. | Depart from Capitol

Session 3: Thursday, September 10, 2020

  • 8:30 – 9 a.m. | Welcome/Leadership and Networking Activity
  • 9 a.m. – 12 p.m. | Media Training for Leaders, Part I by Patrick Dix

How’s your relationship with your local media? How do you pitch a good story? How do you tell your story once a reporter shows up? Patrick will give you simple tips on public speaking and storytelling that will allow you to say “yes” to any interview.

  • 12 – 12:30 p.m. | Lunch Break (Boxed lunches provided)
  • 12:30 – 3:30 p.m. | Media Training for Leaders, Part II by Patrick Dix

After lunch, Patrick will show you what makes a truly great social media post and what causes a post to go viral.  You will learn what channels you need to be on, how reporters use social every day and the opportunities this presents for your organization. You also will have the chance to use the tools you’ve gained to bring your organization through a critical media incident to a positive conclusion.

Session 4: Thursday, October 8, 2020

  • 8:30 – 8:35 a.m. | Welcome
  • 8:35 – 11:35 a.m. | Leadership Wrap-up: Emerge Purpose by Jennifer Webster and Jennifer Browne of OneBody3
  • 11:35 a.m. – 12 p.m. | Leadership and Networking Activity
  • 12 – 12:30 p.m. | Lunch (Boxed lunches provided)
  • 12:30 – 1 p.m. | Travel to Iowa Food Bank
  • 1 – 3 p.m. | Afternoon Session—IGIA Leadership and Community Service Project
  • 3 p.m. | Depart from Iowa Food Bank

Leveraging human potential through purpose. Individuals will have the opportunity to take what they have discovered about themselves, their values, mindsets and behaviors, and transfer them to intentional and purposeful action. The program will lead to an understanding of a person’s purpose and how to take this knowledge into the workplace.

More Details

Sessions run 8:30 a.m. – 3:30 p.m. at the IGIA Office, 2540 106th St., Suite 102, Urbandale (except Session 2, which will be held at IMTA). The cost is $399/person (includes snacks, beverages and boxed lunches). Applications for the program are due Monday, Dec. 2, 2019. (Space is limited to 24 participants.) Contact the IGIA office for more information, 800.383.3663.


About Our Speakers

Kent Stock

A teacher, coach, middle school principal, banker, author and powerful speaker, Kent Stock is also the man who coached the Norway baseball team during their now-famous final season. As depicted in the 2007 film, The Final Season, the nationally recognized Norway baseball team came together under then first-year head baseball coach Stock to defy the odds and win Norway's 20th state title in what would become the team's final season before merging with a bigger, neighboring school district.




Dr. Celina Peerman

Dr. Celina Peerman serves as an organizational behavior specialist with over 25 years of experience from frontline to senior-level positions, in a wide range of industries and organizations. She is passionate about engaging human resources in new ways to achieve better organizational results. Celina has led successful workshops and designed training for a variety of professions. She has presented at numerous conferences for local, state and national audiences. Her work in Southeast Asia, Canada and Central America provided additional operations experience, further developing her strong international interests.

Patrick Dix
Patrick Dix is SHAZAM’s vice president of strategic alliances. As a former news anchor, Patrick brings his story-telling approach to audiences on a variety of topics. From working with the media, to crisis communications, to the latest issues in the payments industry, Patrick provides commentary to help audiences understand complex topics and delivers easily digestible takeaways they can use at their institutions. Patrick leads SHAZAM’s strategic partnerships with more than 70 industry organizations and trade associations, supporting their advocacy efforts and ensuring community financial institutions have a strong voice in the payments industry.

Jennifer Webster & Jennifer Browne

Jennifer Browne (right) is a co-founder and visionary leader of Onebody3. She is dedicated to helping organizations create and enhance cultures of wellbeing by leveraging the human potential of their people. Through business ownership, leadership, teaching, coaching, speaking and community outreach, Jennifer helps to paint a picture of what it means to create cultures with strong purpose by engaging people around who they were created to be. Her strength to LEAD with strong HOPE is contagious to those she works with. Jennifer’s professional background includes 26 years in the insurance industry. She is certified through Team Coaching International (TCI) and coach training through Coach Training Institute (CTI), an ICF accredited coaching program.

Jennifer Webster (left) is a co-founder of Onebody3 who is energized by the opportunity to align purpose with human behavior to impact performance and production. Through business ownership, teaching, innovation, executive coaching, team coaching, speaking and leading Jennifer connects people to purpose and then unifies a group of people to a common vision. Her “strength to PROTECT” ensures that “the ONE” is never overlooked. Jennifer’s professional background includes over 25 years of teaching and coaching. A graduate of Iowa State University with a bachelor’s of science in education, Jennifer is certified through Team Coaching International (TCI) and Coach Training Institute (CTI), an ICF accredited coaching program.