IGIA Leadership Institute 2018
An exclusive group of leaders of all ages is about to embark upon an incredible journey to improve their leadership abilities during the 2018 IGIA Leadership Institute.
Beginning in January, this year’s leadership class will examine what it means to be a leader today, learn how to effectively manage multiple generations in the workforce, use the media to promote their brands and build credibility, improve their public speaking and much more.
The 2018 IGIA Leadership Institute is designed to help develop current and future industry leaders by providing the education and training essentials participants will need to lead our industry in the future. By keeping the class size small, graduates are sure to receive the intensive, one-on-one interaction with presenters that will help them gain and retain an entire new skillset.
Sponsored by SHAZAM, this year’s Leadership Institute consists of four one-day sessions delivering an outstanding lineup of topics and presenters.
Session 1: Thursday, Jan. 25, 2018
People who witnessed this true story still can’t believe what happened. It was so inspiring that Hollywood came calling and retold the story of a small school’s baseball team in the motion picture, “The Final Season.”
The leadership journey is not an easy one and yet is a great opportunity to push ourselves to the next level. This session will explore leadership today, the skills needed to lead dynamic organizations into the future and the best practices for success.
This session will focus on best practices for employers, particularly supervisors, trying to lead and manage today’s multi-generational workforce.
Session 2: Thursday, Feb. 22, 2018
You’ve just had a critical incident at your business. Reporters are waiting outside with cameras. The story has already gone viral on social media. Are you ready to respond?
It is believed that your ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. By participating in this program, you will discover how influential your attitude is to your happiness, success and the results you get on the job, in your career and with other people at work and at home.
Session 3: Thursday, March 22, 2018
Location: IMTA’s Conference Center, 717 East Court Ave, Des Moines
Session 4: Thursday, April 26, 2018
The Relationship Era is a time in our history where technology solutions and outsourcing run rampant and the mantra is “web and mobile FIRST!” Yet many of the four-star and five-star service organizations are realizing the value in hiring and training for stronger interpersonal traits, especially where co-workers are customer-facing. As you’ll hear from Dr. Withers, there has never been a time in recent history when quality customer service and effective stakeholder relations are at more of a premium, especially when technology is driving such significant change. Dr. Withers shares what he has learned from his own work and research with many four- and five-star service providers, both regionally and nationally.
About Our Speakers
About Kent Stock
About Dr. Celina Peerman
About Patrick Dix
About Michele Matt
Dr. Bill Withers has more than two decades of management and leadership experience in both business and education, and he is a two-time presenter at the International Conference on Business in Honolulu, which is where he fell in love with his “Aloha shirts!” Bill has both studied and served organizations such as Proctor & Gamble, Ritz-Carlton, Disney, Four Seasons, Starbucks and Southwest Airlines. Closer to home at Wartburg College, Dr. Withers has won both teacher and advisor of the year awards, and he's contributed to three books in the areas of leadership and customer service. He continues to serve organizations of all sizes in the areas of public relations, quality customer service, organizational change and leadership development. The ITA Group, a national event-management company, also recently named Bill one of their top speaker recommendations for 2017.