IGIA Leadership Institute Gearing up for 2021

Meeting In-Person September Through November.

An exclusive group of industry leaders of all ages is about to embark upon an incredible journey to improve their leadership abilities during the 2021 IGIA Leadership Institute.

Beginning in September, this year’s leadership class will examine what it means to be a leader today, gain team-building skills, discover how to use the media to promote their brands and build credibility and develop their Emotional Intelligence to improve their relationships and more.

Sponsored by SHAZAM, the Leadership Institute delivers the education and training needed to lead our industry now and in the future. Consisting of four one-day sessions, the Institute delivers an outstanding lineup of topics and presenters.

APPLY NOW!

Session 1: Thursday, Sept. 22, 2021

  • 8:30–8:45 a.m. | Welcome/Introductions
  • 8:45 –9:15 a.m. | Dan Kramer, SHAZAM Network (IGIA Leadership Institute Sponsor)
  • 9:15–10:15 a.m. | “Stories, Wisdom and Parkinson’s…Lessons on Leadership” by Troy Cook
  • 10:15–10:30 a.m. | Break
  • 10:30 a.m.–12:30 p.m. | “Leading Forward” by Celina Peerman
  • 12:30–1 p.m. | Lunch Break (Boxed lunches provided)
  • 1–3:30 p.m. | “Building Stronger Teams with Emotional Intelligence” by Celina Peerman

“Stories, Wisdom and Parkinson’s…Lessons on Leadership”

Successful leaders don’t accomplish goals and implement effective strategies by accident. They follow a specific plan. But what happens when your plan is hit with extreme adversity and challenge? Troy has explored this topic with individuals and organizations around the country. Their stories became a source of inspiration as he faced an extreme challenge in his own life. Diagnosed with Young Onset Parkinson’s Disease at the age of 48, Troy has drawn strength from his interviews with other leaders. Troy’s presentation will inspire and assist you in overcoming any obstacles in your path.

“Leading Forward”

Today’s organizations must respond to dramatic forces and clear a path forward that serves all constituencies. This session will focus on key competencies that leaders need to lead for results. Discussion and activities will cover influence and the critical need to problem-solve and innovate in complex changing environments as well as identifying strategic perspectives critical for performance and relationships.

“Building Stronger Teams with Emotional Intelligence (EQ)” EQ is one of the most significant professional development topics today. Constant change means increased attention must be given to continuous learning designed to build strong teams and improve professional interactions with team members and customers. During this session, participants will practice specific skills to adapt quickly to changing situations, choose the best response in demanding situations, and communicate critical information through teams.

“Building Stronger Teams with

Emotional Intelligence (EQ)” EQ is one of the most significant professional development topics today. Constant change means increased attention must be given to continuous learning designed to build strong teams and improve professional interactions with team members and customers. During this session, participants will practice specific skills to adapt quickly to changing situations, choose the best response in demanding situations and communicate critical information through teams.

Session 2: Wednesday, Oct. 6, 2021

Legislative Landscape | IMTA’s Conference Center, 717 East Court Ave, Des Moines

  • 8:30–8:45 a.m. | Welcome
  • 8:45–9:15 a.m. | Networking activity                           
  • 9:15–9:45 a.m. | IGIA Overview (Highlighting Government Relations and Member Benefits) by Michelle Hurd, IGIA President
  • 9:45–10 a.m. | Break
  • 10–11:30 a.m. | Government Relations Industry Panel (Includes Q&A Session)
  • 11:30 a.m.–12 p.m. | Lunch (Boxed lunches provided)
  • 12–12: 15 p.m. | Travel to Capitol
  • 12:15–1:30 p.m. | Capitol Tour
  • 1:30 – 3 p.m. | Legislative Leader Meetings
  • 3 p.m. | Depart from Capitol

Session 3: Wednesday, Oct. 20, 2021

  • 8:30–9 a.m. | Welcome, Leadership and Networking Activity
  • 9 a.m.–12 p.m. | Media Training for Leaders, Part I by Patrick Dix
  • 12–12:30 p.m. | Lunch Break (Boxed lunches provided)
  • 12:30 – 3:30 p.m. | Media Training for Leaders, Part II by Patrick Dix

“Media Training for Leaders, Part I”

How’s your relationship with your local media? How do you pitch a good story? How do you tell your story once a reporter shows up? Patrick will give you simple tips on public speaking and storytelling that will allow you to say “yes” to any interview.

“Media Training for Leaders, Part II”

After lunch, Patrick will show you what makes a truly great social media post and what causes a post to go viral.  You will learn what channels you need to be on, how reporters use social media every day and the opportunities this presents for your organization. You also will have the chance to use the tools you’ve gained to bring your organization through a critical media incident to a positive conclusion.

 

Session 4: Wed., Nov. 3, 2021

  • 8:30–9 a.m. | Welcome and Networking Activity
  • 9 a.m.–12 p.m. | The Relationship Era by Bill Withers
  • 12–12:30 p.m. | Lunch (Boxed lunches provided)
  • 12:30–1 p.m. | Travel to Iowa Food Bank
  • 1–3 p.m. | Afternoon Session—IGIA Leadership and Community Service Project
  • 3 p.m. | Depart from Iowa Food Bank

“The Relationship Era” The Relationship Era is a time in our history where technology solutions and outsourcing run rampant and the mantra is “web and mobile FIRST!” Yet many four- and five-star service organizations are realizing the value in hiring and training for stronger interpersonal traits. As you’ll hear from Dr. Withers, there has never been a time in recent history when quality customer service and effective stakeholder relations are at more of a premium, especially when technology is driving such significant change. Dr. Withers shares what he has learned from his own work and research with many four- and five-star service providers, both regionally and nationally.

More Details

Time: Sessions run 8:30 a.m.–3:30 p.m.
Location: To be announced.
Cost: $399/person (includes snacks, beverages & boxed lunches)
Register by: Monday, Sept. 6, 2021 (Limited to 24 participants.)
Questions: Contact Annie Schlink, aschlink@iowagrocers.com

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About Our Speakers

Dr. Celina Peerman

Dr. Celina Peerman serves as an organizational behavior specialist with over 25 years of experience from frontline to senior-level positions, in a wide range of industries and organizations. She is passionate about engaging human resources in new ways to achieve better organizational results. Celina has led successful workshops and designed training for a variety of professions. She has presented at numerous conferences for local, state and national audiences. Her work in Southeast Asia, Canada and Central America provided additional operations experience, further developing her strong international interests.

Patrick Dix
Patrick Dix is SHAZAM’s vice president of strategic alliances. As a former news anchor, Patrick brings his story-telling approach to audiences on a variety of topics. From working with the media, to crisis communications, to the latest issues in the payments industry, Patrick provides commentary to help audiences understand complex topics and delivers easily digestible takeaways they can use at their institutions. Patrick leads SHAZAM’s strategic partnerships with more than 70 industry organizations and trade associations, supporting their advocacy efforts and ensuring community financial institutions have a strong voice in the payments industry.

Bill Withers

Dr. Bill Withers is a unique speaker, facilitator, and workshop leader, and his love for “Aloha shirts” is only part of his story! Leadership participants will benefit from his decades of prior business management and leadership experience, which is why he can relate to everyone from Gen Y/Millennials to Boomers and beyond, through all stages of career development.

Bill has also served many advisory boards and councils over the years, including two terms on the board of directors for Iowa Public Television. He can relate to all levels of organizations, whether larger corporates or smaller non-profits, from ‘the frontlines to the c-suite.

Perhaps the greatest benefit to audiences is Dr. Withers’ research into top-tier organizations, including Hy-Vee, Ritz-Carlton, Disney, Four Seasons, Starbucks, and most recently, Southwest Airlines. In fact, he’s been invited to make similar presentations numerous times at The International Conference on Business in Honolulu where audiences come from 20 different countries, from all around the Pacific Rim, so you’ll learn from the best-of-the-best.

During his academic career, Dr. Withers won both teacher and advisor of the year awards while also contributing to three books in the areas of leadership and customer service. Today he serves on the executive team of Lutheran Church of Hope, the largest mainline protestant church of its type in North America. He continues to serve organizations of all sizes in the areas of public relations, quality customer service, organizational change and leadership development.